Order Processing
Q: How long does it take to process an order?
A: Typically, it takes about 5-7 business days to process and handcraft your order. As our items are handmade, we ensure the highest quality before shipping your order.
Shipping
Q: Do you offer any shipping promotions?
A: We offer free shipping for orders within the UAE. For international orders, shipping charges range between 120 - 180 AED, converted to the customer's local currency.
Q: Are there any shipping restrictions?
A: We do not have any specific shipping restrictions and deliver to many countries worldwide.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping costs and times will vary based on the destination.
Delivery
Q: What should I do if my package does not arrive within the estimated delivery time?
A: Once your order is shipped, you will receive an email with the shipment details and a tracking number. You can use this information to track your order.
Q: How long does it take to process and ship my order?
A: Typically, it takes about 5-7 business days to process and handcraft your order. Shipping times vary based on your location but generally range from 2 business days within the UAE to 7-14 business days for international orders.
Returns and Refunds
Q: Can I return an item if I am not satisfied?
A: Due to the unique type of our items, if you would like to change your mind or refund the amount paid you have two options:
- Send an email to info@guidabags.com within 24 hours of your purchase asking to cancel the order and refund the payment amount. The process takes 3 working days to be completed.
- If you have already received the item and would like to return it, you have 3 days to request a return and refund. In that case, you need to send the item back to us.
Q: What should I do if I receive a faulty or damaged item?
A: If your item arrives faulty or damaged, we will fix and return it to you. Please contact us within 24 hours at info@guidabags.com with your order number and a photo of the item.
Payment
Q: What payment methods do you accept?
A: We accept all major payment methods except cash on delivery.
Q: Are there any additional fees I should be aware of?
A: Customers are responsible for any customs duties and taxes that may apply upon receiving their orders.
Product Information
Q: How can I get more information about a specific product?
A: For more information about our products, please contact us at info@guidabags.com.
Q: What materials are used in Guida bags?
A: Our bags are crafted from several types of gemstones, including zircon crystals, pearls, and amazonite, ensuring durability and a touch of elegance in every piece.
Q: Are all Guida bags handmade?
A: Yes, every Guida bag is meticulously handcrafted by skilled artisans, ensuring each piece is unique and of the highest quality.
Q: What makes Guida bags unique?
A: Each Guida bag is a piece of art, crafted with rare gemstones and meticulous attention to detail, ensuring a unique and luxurious accessory.
Account and Orders
Q: Do I need to create an account to place an order?
A: No, you can purchase without creating an account. However, you must provide your address and email details so we can communicate with you regarding your order.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with the shipping method and tracking number. You can use this information to track your order.
Customer Support
Q: How can I contact customer support if I have questions or issues?
A: If you have any questions or need assistance, please contact us at info@guidabags.com.