Returns and Refunds Effective Date: 15/06/2024
At Guida Bags, we take pride in the craftsmanship and quality of our handmade products. As each item is made specifically for our customers, we have a unique return and refund policy that ensures fairness and satisfaction.
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Return Policy Customers have three days from the date of receiving the item to return it. After this period, returns will not be accepted. If you encounter any issues with your purchase, please contact us within 24 hours of receipt at info@guidabags.com.
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Faulty or Damaged Items If your item arrives faulty or damaged, we will fix it and return it to you. Please follow these steps:
- Contact Us: Send an email to info@guidabags.com within 24 hours of receiving the item.
- Proof of Purchase: Include your order number and a photo of the faulty or damaged item.
- Shipping Costs: We will cover the shipping costs for returning and resending the item.
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Non-Returnable Items All items are non-returnable after three days from the date of receipt. However, if an item is faulty or damaged, we will fix it and return it to you as described above.
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Proof of Purchase A receipt or proof of purchase is required for us to fix any faulty or damaged items.
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No Refunds We do not offer refunds as each item is specially made for the customer. In the event of a fault or damage, the item will be fixed and returned to you.
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Damaged or Defective Items Damaged or defective items will be fixed and returned to the customer. Please contact us as outlined above.
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International Customers The same policy applies to our international customers. If an item is faulty or damaged, we will handle the shipping fees and fix the item before returning it to you.
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No Exchanges We do not offer exchanges or refunds. Each item is unique and made to order.
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Processing Time for Repairs The processing time for repairing faulty or damaged items will depend on the type of item and the nature of the damage. We will keep you informed throughout the process.
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3-Month Warranty All items come with a 3-month warranty. During this period, if any issues arise, please contact us, and we will fix the item and return it to you. This warranty covers all types of damages and defects.
If you have any questions or need further assistance, please do not hesitate to contact us at info@guidabags.com.
Thank you for choosing Guida Bags.